How do I return an item?
Return Policy + Return Instructions
We want you and your pet to be satisfied with your purchases at Fourpaws Outerwear. If for any reason you and your pet are not completely satisfied, you may return the order within 14 days after receipt of your order. Please read this return policy carefully before returning any items.
The Following Conditions Apply
- All items must be received in new condition, unused, (no dog hair or dog smells, NONE), not worn or altered and in the original packaging with all tags attached.
- Refunds are issued only for the purchase price of the item(s) that were contained in the order.
- Final sale items are non-returnable.
- Upgraded shipping charges are non refundable.
- These policies apply to US + International orders
Returnable Items - Dog Sweaters, Button Coats, Pullover Sweaters + Scarves
Final Sale Items - One of a Kind Jewelry Pieces, decorative Dog Necklaces, Dog Inspired Earrings
Items not meeting these stipulations will not be issued a refund.
We reserve the right to refuse to issue a refund if these conditions are not met or if the return shipment is not postmarked within the specified 14 day time period.
Refunds will be issued for the purchase price of the items, less expedited shipping charges.
Fourpaws Outerwear is not
responsible for the cost of return shipping and bare no liability for any return shipments that become lost, damaged or stolen. Any shipping carrier may
be used for return shipment. It is recommended to obtain tracking
and/or insurance. An
email notification will be sent upon receipt of the return shipment
within 24-48 business hours and include a status update on the refund. This policy applies to both US and international orders.
If you wish to return an order, simply fill out the merchandise
return form. Indicate which item(s) you want to return and if
you desire a refund or a store credit. The form can be found with your packing slip contained in the order. Please include the return slip in the package with item(s) being returned.
Then email us at
email@example.com with your order number located on
the invoice and indicated which item(s) you are returning. We will issue
an return merchandise authorization (RMA#) within 24-48 hours of the
request. All returns must include the following
Order must meet return conditions stated above
Return form must be filled out completely - no incomplete forms
Not responsible for merchandise returned without an RMA form
Please return all unused item(s) with your completed RMA form to -
Attn: Merchandise Returns Dept. (RMA#)
1611 Spring Gate Ln. #371791
Summerlin, NV 89137
As each item is made to order by hand, there is no stock on hand and therefore, no exchanges. You can return the item within the specified time frame above and then place a new order.
Refund or Credit Processing Time Frame
Allow at least 2 weeks for returns to be fully completed. This includes the time for return shipment based on the carrier and the shipping method chosen to the return the items, product inspection and refund processing time. The credit shown on your statement will reflect the purchase price, less any expedited shipping charges, if applicable. Allow at least one billing cycle for refunds to appear on your credit card statement. If you paid using Paypal, the credit will be issued back in the manner in which payment was made.
If you have any questions or comments, send an email. Please allow 24-48 hours for a response.