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Order Status
Has my order shipped?
  Click the "Sign In or My Account " link at the top of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "Sign In or My Account " link at the top of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "Sign In or My Account" link at the top of our site to track your order. Click review orders/track packages, select orders placed in last, then click go.
My order never arrived.
  Click the "Sign In or My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact the shipping carrier to file a claim. See the shipping page for more details.
An item or items are missing from my shipment.
  Click the "Sign In or My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backorders occur when there is a high volume of orders. Please refer to our Shipping Page for more information on when the order will arrive. We will be able to ship the items to you when they are post production.